Refund policy

Refund policy

Ensuring clarity in our return procedures is essential for us and your peace of mind. Our guidelines below provide a step-by-step guide for an efficient return experience.

Order Cancellation:

  • Immediate Order Processing: Once an order is placed, it gets processed immediately, and a shipping label is generated and paid for. This swift processing ensures quick delivery but also means orders cannot be canceled post-purchase.

  • Order Already Shipped? If you change your mind after your order is dispatched but before you've received it, please wait for the delivery. Once received, you can then initiate a return based on our return policy. Should you contact us before the product has left our facility, we may attempt to halt the shipment, but the shipping costs are non-refundable and also requires a restocking fee of 25%

For your convenience, we urge you to be certain before finalizing your order. If you have queries or need clarification on any product, don't hesitate to email us. We're here to ensure you get precisely what you require

Initiate the Return:

Obtaining RMA: For any return, you must first acquire a Return Merchandise Authorization (RMA). This helps us track and efficiently manage returns. To get an RMA, please reach out to our Customer Support desk by emailing us at info@deletedepot.com Without a valid RMA, we can't process your return.

A. For Tuners:

  • PLEASE NOTE: All Custom Tuning is final sale and as such will not be accepted for Returns or Refunds because of vin number locks.

B. For Exhausts, Race Pipes, and EGR Kits:

  • PLEASE NOTE: Exhausts and race pipes are final sale and as such will not be accepted for Returns or Refunds. 

  • Received a Damaged or Incorrect Product?

    • Exhausts & Race Pipes: If you find that your item is damaged, we'll either send you a replacement part or, in severe damage cases, a completely new product. If you receive an incorrect item, don't worry: Contact us right away and we will make right.
    • EGR Kits: If your EGR kit arrives damaged or incomplete, we'll ensure you get the necessary replacement parts. Receive the wrong kit? We'll dispatch the correct one immediately and provide a prepaid return label for the mistaken item.

Refunds and Credits:

  • Post-Return Inspection: To uphold our quality standards, we inspect all returned items before processing any refunds, gift cards, or exchanges.

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